Soft Service Supervisor

18 أكتوبر، 2022

0 35 2 دقائق

الوصف الوظيفي

· Responsible and accountable for the total cleanliness, maintains and upkeep of the areas.

· Providing prompt, courteous, efficient services to all guest and clients, so as to achieve high level of customer satisfaction.

· Ensuring maximum efficiency on soft services operations through proper training of staff & stipulated guidelines.

· Delegates duties to housekeeping staff and monitor their performance.

· Train, Evaluate and conduct appraisals of the jobs done by soft services trainees.

· Supervise the jobs performed by room boys in rooms & public areas.

· Handle the housekeeping desk and guest calls.

· Handle the guest request and complaints properly.

· Maintain the inventory and indent the materials.

· Prepare schedule for the chandelier, carpet shampoo, brasso polish crews.

· Account for furniture movements, if any.

· Check and control cleaning equipment floor polishing machine, vacuum machine, ride on scrubber drier and ensure that they are used properly.

· Inspect all offices and rooms completed by cleaners according to specified checklist.

· Controlling the guest supplies utilization by avoiding wastage of unused items and recycling the same to achieve required organizational profitability.

· Fully responsible for the inventory control of guest linens, staff uniforms, guest amenities, banquets upholstery and linens.

· Designing, formulating new policies and procedures for up-keeping the standard of the property, refurbishing and annual maintenance contract handling.

· Coordination work with higher officials and following their instructions for the best hospitality maintenance activities.

· Leading the task force committee in achieving the task given for the week.

· Implementing new ideas and motivating the subordinates to keep up the level of good work standards.

· Focus on staff in-house training, departmental discipline, preventive maintenance, maintenance of department records and inventory controls.

· Monitoring and pest control contractors including fly control, lizard control, rodent control, termite control, etc.

· Delegating jobs to subordinates to ensure responsibilities and commitment.

· Prepare the monthly duty roster and allotment areas to housekeeping personnel.

· Maintaining records like key register, call slip, log book, area check list, consumable items, checklist, equipment check list for allotted areas.

· Maintain professional appearance at all times.

· Participate in all scheduled meetings.

· Effectively coordinate the activities of others in order to meet goals and objectives.

· Effectively schedule the work of others to complete operations, programs, or activities.

· Exchange and/or obtain information internal customers and visitors in a tactful and professional manner.

· Use appropriate grammar and writing styles to compose professionally written general correspondence. Develop appropriate Business development and submission proposal write up.

· Expediently write reports that clearly communicate or summarize information and satisfies the requestor.

· Conduct meetings or lead group discussions in an effective and time-efficient manner.

· Be prepared, take an appropriate role, facilitate active participation, manage disruptions and ensure that meetings consistently end on time and achieve stated objectives.

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