Sales Agent
Job Description
Purpose:
Handle direct bookings from SMEs/Corporates, Embassy, the Travel Trade and sponsorship bookings, identifying and pursuing all potential opportunities to exceed revenue targets.
Accountabilities:
. Keep up to date on EY products, services, policies and procedures as well as Etihad's current fares, promotional offers and tactical fares to ensure accurate information and correct implementation.
. Maintaining client records in Salesforce.com, process waivers and favors such as up-grade, excess baggage etc.
. Be pro-active in meeting customer requirements wherever possible. Recognize potential business opportunities and turn into revenue. Handle area's GSA queries for bookings and ticketing.
. Take ownership of existing direct Corporate accounts, accessibility for emergencies over the weekend and looking for continuous opportunities to upsell.
. Prepare, update and maintain weekly revenue reports for management distribution.
. Maintain effective working relationships both within the department and within other EY departments (i.e. Revenue Management, Pricing and Yield Management in HQ). Ensure a can do attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Interline travel and other administrative work in the office). Work as part of a team displaying flexibility and offering support to colleagues when required.
. Provide excellent customer service (e.g. answering telephone calls to the dedicated customers as per service guidelines outlined in the Direct Sales Manual.). Build good relationships with all business partners and enhance customer satisfaction.
. Update as per input from HR and act as the custodian of the confidential staff and family members eligibility database for duty and concession tickets. Process and issue duty travel and annual leave tickets on EY network as well as concession tickets on EY and other airlines as per all applicable policy and procedures.
. Responsible for balancing individual sales reports and incorporation of all sales reports. Balance cash and banking reports, ensuring all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable. Process refunds through Sabre GDS in accordance with EY policy and procedures raise ADMs in the bank settlement plans.
Requirements:
. High School or Equivalent Diploma
. Two years airline or travel agency experience
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
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Job Details
Employment Types:
Full time
Industry:
Airlines / Aviation / Aerospace
Function:
IT , Sales – Financial Services (Insurance / Unit Trust / Others) , Sales / Business Development
Roles:
Sales Agent , Customer Service Executive (Voice) , Direct Sales Agent / Commission Agent
Skills:
Sales Agent
