Technical Support Engineer

Job Description

Job Description :

• Complete detailed reports listing requests for technical assistance.
• Maintain a working log detailing all required system updates, as well as the date of completion.
• Identify and Monitor and Report SLA with vendors.
• Communicate with vendors/partners to follow, troubleshoot, and resolve technical problems.
• Identifying hardware and software solutions.
• Diagnosing and repairing faults.
• Resolving integration and network issues.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

Technical Support Engineer

Skills:

Technical Support Engineer

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