IT Help Desk
Job Description
Job Description :
Company
Our client is one of the leading digital assets companies that provide secure financial services across the GCC. They are currently looking for an IT Help Desk to be based in Dubai, UAE.
Duties & Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualification & Requirements:
- 4+ years experience working as helpdesk at a Fintech start-QA
- BSc/BA in IT, Computer Science or relevant field
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Job Details
Employment Types:
Full time
Industry:
Recruitment / Staffing / RPO
Function:
IT
Roles:
Customer Service Executive (Voice)
