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وصف الوظيفة:

Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Daily Tasks Will Be

• Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
• Providing assistance concerning billing and service terms and procedures to customers
• Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
• Conducting campaigns with various purposes such as research, customer satisfaction and retention …etc, aiming at enhancing customer’s experience and their loyalty to Zain.
• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
• Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
• Performing other duties related to the job as assigned by the direct supervisor.
• Working Hours will be 6 to 8 hours / per day as a max.

What Do You Need to Qualify

The suitable candidate should fit the below requirements:

– 0-3 years’ experience in a related field

– Holding a Bachelor’s degree of one of the below majors:

Computer engineering

Telecommunication Engineering

Communication Engineering

Computer Information System

Computer System

Networking

Software Engineering

Soft Skills:

Customer Oriented.

Excellent Communication skills.

Excellent Team work skills.

Works under pressure.

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