Senior IT Transition Manager – IT – Kuwait

14 أكتوبر، 2022

0 4 2 دقائق

Job Description

IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
Role Overview:
A Senior Transition Manager is responsible for establishing a strong consistent governance, ensuring that the support teams have engagement and visibility of deliverables by the Project / vendor teams, resulting in a smooth transitioning into business-as-usual operations.
Experience Required:

Candidate must have 3 – 5 years experience as a Manager in a related role
ITIL hands-on knowledge, software development life cycle knowledge,
project management and operations delivery experience recommended,
effective leadership and analytical skills,
Advanced written & verbal communication presentation & facilitation skills required, senior stakeholder management

Competencies Required:

- Excellent communication skills
- Proven ability of dealing and managing with senior stakeholders
- Understanding of incident management tools and ITIL processes
- Understanding of Support Models
- Understanding of SOWs / contracts
- Exhibited proven ability to deliver

Key Responsibilities:
Transition Governance

- Attend Stage Gate meetings
- Agree scope of Transition for a project
- Provide updates on Transition progress to IT Transition Forum, Project Leadership and PMO
- Facilitate sign off of IT Transition Gates with IT Transition Forum, Project Leadership and PMO

Run Start-up (Discovery and Due Diligence) Phase

- Discovery (e.g. check all the facts SOWs / contracts)
- Manage Project Governance
  - Agree in-scope streams (e.g. Service Delivery Definition / Staffing / Knowledge Transfer)
  - Establish Project Team / Expertise
  - Produce Service Transition Plan and agree on RACI
- Undertake Gap Analysis (e.g. skills / processes / tools)
- Define Service Support (e.g. PGLS SLAs / Understand Vendors)

Run Transition Delivery Phase

- Define Service Delivery Model (Services and Methods / Service Levels)
- Support staffing activities (Technical Training / Smart Sourcing / Recruitment)
- Facilitate the creation and implementation of a Knowledge Sharing Plan (KT Scope / Plan)
- Update and implement changes to ITIL processes / Operational SOPs
- Facilitate the development and implementation of tooling to support Monitoring and Service Desk activities
- Ensure Service and Project take-on is managed (Hypercare Exit Criteria / Service Testing and Cutover)

Run Handover (to ongoing delivery) and Close Down Phase

- Ensure Service Readiness
  - Support OAT
  - Ensure project delivers required support documentation
  - Execute service transition plan
  - Agree Transition Gate criteria with IT Transition Forum and Project Leadership
  - Facilitate handover to Service Delivery Manager (SDM)
- Transition Close Down
  - Handover risks and issues to SDM and Operations Team
  - Conduct Lessons Learne

About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world's leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.