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Customer Service Representative - وظيفتي
وظائف الخليجوظائف بيت الخليج

Customer Service Representative

Customer Service Representative

الوصف الوظيفي

  • Prompt response to customer inquiries via email, WhatsApp and phone calls.
  • Conducting outgoing calls and surveys for service quality purposes.
  • Building and maintaining profitable relationships with key customers.
  • Keeping customers updated on the latest products in order to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Manage the CRM system and conduct business reviews using CRM programs.
  • Receiving customer complaints via phone, email & WhatsApp. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns.
  • Escalating to Customer Service Manager (CSM) any serious complaints that customer service specialist (CSS) is not equipped to deal with.
  • Identifying common problems and provide possible suggestions for improvement, wherever possible.
  • Attending workshops and meetings as required.
  • Working with the direct manager on improving unit’s policy & procedure.
  • Update customer information in the customer service database as at when due
  • Suggest solutions when a product has a manufacture defect.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Respecting client confidentiality at all times.
  • Any other tasks requested by direct manager or management

الوصف الوظيفي

المهارات

  • TO BE ABLE TO WORK NIGHT SHIFTS
  • Ability to manage time limits. He/she should have the ability to beat deadlines or work within time constraints.
  • Sound judgment and excellent problem-solving skills.
  • Fluent in English and Arabic is a must.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

المهارات

تفاصيل الوظيفة

منطقة الوظيفة
الكويت
قطاع الشركة
البيع بالتجزئة وبالجملة
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
الدور الوظيفي
خدمة العملاء ومركز الإتصال
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
1

تفاصيل الوظيفة

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 1 الحد الأقصى: 3
الجنس
ذكر
الجنسية
الدول العربية

المرشح المفضل

Job Source

مقالات ذات صلة

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