وظائف لدى الملكية الاردنية مرحب بحديثي التخرج رواتب ممتازة

وظائف لدى الملكية الاردنية مرحب بحديثي التخرج رواتب ممتازة

Job DescriptionActing as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;Logging all incidents and requests, categorizing and prioritizing them into SCSM;Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;Giving help, guidance and support to users of desktop/Laptops;Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;Keeping user informed of the status of services, incidents and requests;Performing Diagnoses, trouble shooting and solving problems remotely;Following up on user E-mails to ensure Quality of service;Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;Generating a set of formatted reports about agents operations and activities.SkillsCommunication skillsTeam PlayerProblem-solving skillsExperience installing softwareExperience IT issues troubleshootingTime Management; organizing and prioritizing work assignmentsEducationIT related degree
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