Internship – GRC (R2) Customer Support and Risk Systems Unit Risk Management Division, Rome, Italy

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Internship – GRC (R2) Customer Support and Risk Systems Unit

Risk Management Division, HQ Rome, Italy

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. We are currently seeking to fill an intern position GRC (R2) Customer Support and Risk Systems intern position in our Risk Systems Unit of the Risk Management Department, based in Rome, Italy.

BRIEF DESCRIPTION OF THE DIVISION:

Established in September 2017, the Risk Management Division (RMD) aims to strengthen, embed and achieve continuous improvements in risk management, internal control and compliance, oversight reporting, anti-fraud & anti-corruption measures and donor review management throughout WFP, and organizational learning in these areas. RMD also provides functional leadership to a network of Risk and Compliance Advisors (RCAs) located in Regional Bureaux, higher risk Country Offices and complex contacts.

Our technical team, the Risk Systems Unit (RMDS), manages the implementation of the Risk and Recommendation Tool (R2) – a platform providing an integrated digital solution for risk, assurance and oversight recommendation management across WFP.

GENERAL INFORMATION

• Title of Post: Customer Support and Risk Systems Intern
• Supervisor: Customer Support and R2 System Expert
• Unit: RMDS
• Country: Italy
• Duty Station: Rome
• Duration of internship: 8 months
• Expected Start Date: December 1st

DUTIES AND RESPONSIBILITIES

Under the direct supervision of the Customer Support and R2 System Expert, the candidate will perform the following duties:

• Supporting the R2 Customer Support team in providing general assistance advice on the use of the R2 system by phone/email/webinar/in-person sessions
• Recording users requests and customer support actions on the unit’s issue log
• Assisting with testing and validation of bug fixes.
• Assisting in creating of a variety of informational materials, including training documentation, to explain the tools, processes, and procedures for using R2 system in WFP.
• Assisting in the revision of the R2 intranet page content.
• Identifying gaps in the R2 unit knowledge repository and creating appropriate content to ensure sufficient information is available for users.
• Performing other tasks as requested by the supervisor, as appropriate.

QUALIFICATIONS AND EXPERIENCE

• Currently enrolled with at least two years undergraduate studies completed, or recently graduated (within the past six months).
• Preferred area of study: computer science.
• University course attendance in the past 12 months.
• Excellent command of English, working knowledge of a second UN language would be an asset.
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)

KNOWLEDGE & SKILLS:

Good knowledge of MS Office Suit: Word, Power Point, Excel, Outlook.

Strong written and spoken ability in English, at native/bilingual level.

WORKING LANGUAGES

Excellent written and spoken English is required (proficiency/level C).

SUPERVISION (Level/Methods of Supervision)

Under the direct supervision of the Customer Support and R2 System Expert, the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be elemental part of the supervision. The Chief, RMDS will be the second-level supervisor. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team.

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate. The intern will be trained on customer-support and system administration practices.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:

Have a good understanding of WFP activities, risk monitoring systems and processes

Have a better understanding of enterprise risk management systems in WFP

Have a vivid understanding of Governance, Risk and Compliance (GRC) systems

Have experience of managing customer-support requests

INFORMATION ON THE COUNTRY OF ASSIGNMENT

Living conditions in Rome, Italy

The security situation in Italy remains in line with other European Countries. There are no specific threats against the UN in Italy. Considering the ongoing defeat of Daesh in the war territories, the trend in the short and mid-term will most likely continue to see the return of the militants to the countries of origins, including Italy. Insurrectional anarchism remains sufficiently organized on the Italian territory, as it has been present for many years. This movement could target the UN in the context of its anti-capitalism/anti-western narrative. 2) Whilst UN staff continue to be victims of minor crime such as street robbery and apartment break-ins, the infrequency of attacks and random nature of locations do not indicate that UN staff are at an elevated risk in comparison to residents or tourists in Italy. 3) Italy’s national territory is exposed to a broader range of natural hazards than any other European country. The vulnerability of its population and built environment is often severe and has in some cases been exacerbated by human activities.

OTHER RELEVANT INFORMATION

• VA Reference no: 175793
• Closing Date: 30th October 2022 11:59 PM, Rome Time.

TERMS AND CONDITIONS:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognized institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.
• Female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behavior that guide HOW we work together to accomplish our mission.

Different expectations of behavior are defined depending on your grade and role/responsibilities within WFP.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications.  WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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