IT Operations Assistant-SC4-Multiple location
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WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
ABOUT JOB
Job Title: IT Operations Assistant
Grade: SC4
Type of contract: Service Contract
Duration: 6 to 12 Months
Duty Station: Islamabad, KPK (Battagram, DI Khan, Lower Dir), Sukkur (Sindh) & Punjab (Rawalpindi, Sahiwal, Sargodha, Gujranwala, Multan, Faisalabad)
Vacancy Number: 174582
Date of Publication: 11 October, 2022
Deadline of Application: 24 October, 2022
This vacancy announcement is for Pakistani nationals only.
TERMS AND CONDITIONS
WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.
*Remote work if applicable or/FWA until return to office or travel is possible due to covid-19 restrictions.
JOB PURPOSE
WFP in collobration with BISP has launched an Online App to support this programme with the centralized database connected with NADRA and BISP. IT has key role to make sure the connectivity and hardware support. This is supported through an App on Tabs used for beneficiary registration, verification process, distribution, transfer etc. Additionally there are centralized UPS's installed for the stable power to run the IT equipment installed at these sites.
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
3. Respond to basic queries about technology and systems to support the correct application of technology.
4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
ADDITIONAL RESPONSIBILITIES
1. Support the deployment of IT equipment in the BISP facilitation centres; required for the smooth operations.
2. Play an active role in supporting the overall IT system at all facilitation centres at the BISP Sites/Facilitation Centres; on-site support and troubleshooting of Tab and laptops.
3. Ensure smooth operation of power systems (UPS, generators and solar system).
4. Respond to queries from users, understanding and resolving issues, providing advice and ensuring, procedures, systems and tools are correctly applied to support them. Keep track of the issues and coordinate with PO for resolution.
5. Assist in the operation and maintenance of the LAN, WAN and WLAN systems.
6. Assist in setting up and configuring the end user requirements such as operating system and productivity software (Office 365, Teams, PDF) installation on computing devices (laptops/tabs).
7. Support the capacity building of Cooperating Partners and Government counterparts as and when required.
8. Ensure all implementing partners in the area, registration/distribution points have adequate connectivity with maximum availability and minimized down time.
9. Check routine maintenance/check of the Solar System, Centralized UPS and Internet equipment i.e, DSL, Data Sims, VSAT, Display Screens and printing devices etc.
10. Rectification of Android application issues in coordination with BISP application development team.
11. Reports to Provincial IT or any designated WFP staff member.
12. Perform other related duties as required.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. Diploma of Associate Engineering in Electrical Technology
supplemented by Bachelor's in Computer Science, IT
Experience:
Minimum of 3 to 4 Years of IT experience, preferably with NGO's/INGO's and UN in a similar role.
Has experience resolving level 1 IT issues, operations of computers, hardware maintainence, trouble shooting
& Software support.
Language: General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
ORGANIZATIONAL CONTEXT
WFP is supporting Govt of Pakistan in implementation of BISP nutrition programme to reduce high rates of chronic malnutrition (stunting) across Pakistan. BISP utilizes the existing primary health care system to implement stunting prevention programmes which include the provision of specialized nutritious foods. The programmes target pregnant and lactating women and children under the age of 2 enrolled in the Government’s national unconditional cash transfer scheme.
WFP in collobration with BISP has launched an Online App to support this programme with the centralized database connected with NADRA and BISP. IT has key role to make sure the connectivity and hardware support. This is supported through an App on Tabs used for beneficiary registration, verification process, distribution, transfer etc. Additionally there are centralized UPS's installed for the stable power to run the IT equipment installed at these sites.
These jobs are based at Multiple locations i.e. Country Office Islamabad, Provincial Offices-KPK, Sindh & Punjab. The Job holders report to a Head of Provincial office and/or Head of the Unit or designate.
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems |
| Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. |
| Service Management | Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. |
| Client Management | Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. |
| Procurement and Contract Management | Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. |
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WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
