Information Management Officer

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

CONTEXTUAL BACKGROUND

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary

As part of IRC’s MEAL unit, the Information Management Officer will be responsible for maintaining the data and information management systems for all of the IRC’s programmes in whole of Syria and supporting their maintenance for both the IRC programmes and partners. Under the leadership of the IM Manager, the IM Officer will play a key, hands-on role in achieving harmonization of M&E efforts in Syria while shifting to innovative and digital data management solutions.

Roles and Responsibilities

Technical Quality and Strategy (30%)

• Ensure that all program data collected include the minimum of information that is required for follow-up and conduction of the Post-Distribution/Delivery Monitoring (PDM) Assessments. E.g. beneficiary numbers
• Maintain a digital library of all Post Distribution/Delivery Monitoring surveys with clear link to each indicator
• Develop and maintain a clear BOX filling structure for the MEAL unit’s IM/T4P function.
• Support the program data management staff, programs’ staff, and partners in the use of the new technology systems and tools.
• Work closely with the IM and T4P Manager and the sector IM Officers on conducting regular data reviews
• Adhere to the common and documented good practices for Mobile/Digital Data Capture survey design, building and remote support
• Establish the protocols and systems necessary for remote support and client engagement (E.g outbound calling, ticketing systems, etc.)
• Build mobile/digital data collection surveys for the field teams

Data handling, Reporting and visualization (50%)

• Systematically review datasets for deficiencies or errors based on data quality SOPs and advising on correcting any incompatibilities where possible
• Develop and support in managing the IRC’s information management systems, platforms and databases for the Health, Protection, Education and Economic Wellbeing units.
• Create, maintain and lead the development of powerful dashboard and infographics for supporting the Country Programme with understanding the context, reflecting on achievements, and the taking of evidence-based decision.
• Support the development of the MEAL Units tri-annual report; reflecting all successes and challenges of both the unit and the Syria CP in regard to IM and T4P.
• Develop Info graphs, visual reports, and other illustrative materials.

Capacity Building (10%)

• Build the capacity of program and partners’ staff in relevant technical and management competencies.
• Hold regular digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan developed by the IM and T4P Manager.

Communication (10%)

• Support timely information sharing regarding challenges and needs at the field level.
• Conduct regular meetings with the partners in the presence of the sector IM officers.
• Coordinate closely with the sector IM officers to provide all relevant and required support.

Key Working Relationships

Position Reports to: Information Management and Technology for Programmes Manager (IM & T4P Manager)

Position directly Supervises: N/A

Position Technically Supervises: N/A

Key Internal Contacts: MEAL team, Protection, Health, ERD, and ECD sector staff.

Key External Contacts: All partners

Job Requirements

• A University degree in a relevant field (such as: statistics & data management, social science, public health, development economics, or a related subject area) – a technical degree together with additional relevant work experience may substitute for education.
• A minimum one year of working experience in Information Management and Monitoring and Evaluation or Learning-related functions.
• Proficiency and experience with mobile data collection tools as well as proficiency with Microsoft Excel.
• Demonstrated analytical, systematic-thinking, and problem-solving skills.
• Proven ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods together with presentation and reporting skills are a strong asset.
• Confirmed ability to lead, mentor and empower a small to medium professional team.
• Self-motivated with good organization, planning skills, including prioritizing work and multi-tasking.
• Strong computer literacy with Microsoft Office (in particular, Excel)
• Experience with Mobile Data Capture (MDC) tools and creating MDC surveys
• Proficiency in English, both written and spoken. Proficiency in Arabic is a major advantage.

At IRC – we are committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment.

We acknowledge and honor the fundamental value and dignity of all individuals. We are an Equal Opportunity Employer and consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, marital status, veteran status, disability or any other human demographic.

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Gender Equality: IRC is committed to narrowing the gender gap. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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