Technical Support Manager
Technical Support Manager
الوصف الوظيفي
The Technical Support Manager is accountable for running and managing the company’s technical support (after sales) installations of new projects and Customer Service Department. S/He addresses technical issues in a timely and efficient manner and works on maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
Technical and Operations
– Guide the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;
– Promote sales services and generate new business across all lines of sales including services;
– Work on tender specs and request for proposals (RFPs) of assigned products and services;
– Work on tender/quote preparation including but not limited to compliance, technical write-up, suppliers’ preselection and so on;
– Perform site visits as part of project preparations;
– Ensure technical follow-ups for tender/quote clarifications sent by end-users;
– Fulfill project implementations and supervisions as well as resource allocations;
– Provide in-depth root cause analysis of reported technical issues, recommend remedial actions and update processes and procedures;
– Establish and maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;
– Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases;
– Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;
– Present effective POC/demo to partner’s/end users;
– Promote, work and lead in accordance with the rules and regulations communicated by vendors and Midis Group;
– Maintain solid relationships with other internal departments;
– Maintain records for service contracts and initiate renewal processes with the sales team and clients;
Talent Development
– Lead and coach the team cultivating empowerment and ownership;
– Develop capabilities and secure a solid succession plan;
Conduct regular performance reviews, identify training needs and oversee development plans.
الوصف الوظيفي
المهارات
Education
Bachelor’s degree in Computer Science or any other related field
Qualifications/Skills
Experience
At least 7 years of relevant experience
Key Competencies
- Customer Centric
- Agile
- Accountable
- Leadership
- Result Driven
- Problem Solving and Decision Making
- Business Awareness
- Communicate Effectively
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 7
