وظائف السعوديةوظائف بيت السعودية
ITSM Consultant
ITSM Consultant
الوصف الوظيفي
- Assess current maturity of ITSM and work with the internal team to build roadmap for ITSM implementation
- Provide guidance to set standards and processes, within the context of IT service priorities
- Develop processes based on the ITIL v4 framework.
- Develop SLAs and OLAs.
- Support in developing KPIs.
- Review the current implementation of ITSM (ServiceNow).
- Support in ITSM implementation.
- Assist with development of internal controls, best practices initiatives by proactively exploring control deficiencies associated with IT systems and processes
- Ensure internal controls and process compliance across IT organization through regular audits, following a risk-based approach that balances efforts with risks, risk identification and management / mitigation
- Analyses as-is process of ITIL v4 aligned Service Management (Service management lifecycle) for the SM tower.
- Provides subject matter expertise to process Owners and process working group members on ITIL v4 and Service management.
- Gathers requirements on ITIL v4 aligned service management processes.
- Finalizes process flows and process assets and facilitates process definition.
- Assist with service management process architecture and process assets.
- Coordinates with team to provide the right inputs for process definitions.
- Reviews the deliverables provided by the team before they are presented to the process owners and stakeholders.
- Conducts impact assessment of process managers.
- Escalating issues related to respective project/work stream to the engagement team.
- Present the ITSM processes of the documentation to the management and technical team.
المهارات
- Minimum of 8 years of experience required.
- Bachelor's degree in computer science or any related field.
- Certified in ITIL v4 is a must.
- Strong detail analytical skills.
- Fluently spoken in Arabic and English.
تفاصيل الوظيفة
- منطقة الوظيفة
- الرياض, المملكة العربية السعودية
- قطاع الشركة
- تطوير البرمجيات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
