وظائف السعوديةوظائف مونستر السعودية
IT Field Support Engineer – 4 Positions
Job Description
Job Description :
- Contacting clients to find out the nature of the technical issue.
- Linking to clients computers via remote access.
- Traveling to clients office location.
- Installing new hardware, and software systems.
- Diagnosing and troubleshooting hardware, and software issues.
- Proposing simple and effective solutions.
- Providing basic software training.
- Maintaining good client relations.
- Provide accurate feedback to customers promptly.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- prepare accurate reports promptly.
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Previous work experience as Technical Support Engineer or Desktop Support Engineer (1-3 years of experience)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows (optionally Linux) environments
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
IT
Roles:
Customer Service Executive (Voice)
