Housekeeping Attendant – Preopening
Job Description
A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request
and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an
exceptional experience for our Guests.
What will I be doing
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-today activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following
tasks to the highest standards:
– Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel
brand standards
– Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an
emphasis on training and team work
– Provide excellent guest service
– Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
– Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book
incident, input and output input and output uniform and linen, among others
– Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same
are met on time
– Request flowers for special occasions (marriage, death, maternity …). Besides providing embroidery for special linen
(wedding and pampering)
– Control makes monthly Lost and Found and donations
– Check the uniforms and send for c leaning and / or repair
– Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
– Makes daily guest clothing release of guests that use the laundry service
– Makes monthly closing of Laundry expenses and provision of same
– Replaces (a) Laundry Attendant in case of holidays, days off or absences
What are we looking for
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
– Planning and organizing
– Good oral and written communication
– Previous experience in Laundry
– Good interpersonal skills
– Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
– Committed to delivering a high level of customer service
– Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
– Ability to work in a team
– Excellent attention to detail
– Positive Attitude
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
IT
Roles:
Customer Service Executive (Voice)
Skills:
Customer Service Housekeeping Planning brand standards CRM Housekeeping Attendant Housekeeping Aide Housekeeper Housekeeping Supervisor Room Attendant Laundry Attendant Cleaning Supervisor Banquet Server Feeding Supervisor Volunteer Microsoft Office Maintenance Engineer
