Business Analyst – CRM

Job Description
Job Description :
- Review and manage CRM production issues/defects between quickly and efficiently within the SLA.
 - Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
 - Establishing workflows and standards or entering data in the CRM
 - Manage and handle CRMs platforms performance with providing performance & dashboard report. Instruction staff on how to use the CRM
 - Meeting with teams to help them analyze business trends
 - Ensure that All Risk documents are uploaded on the team space.
 - Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in CRM
 - Perform a performance report of functions efficiency for the new releases
 - Handling CRM interactions Report.
 - Provide training sessions for the required users after each sprint release.
 
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
IT
Roles:
ERP / CRM – Support Engineer , Software Engineer / Programmer , ERP / CRM – Technical Consultant
				