وظائف الأماراتوظائف بيت الامارات
Walk-In Interview for Call/Contact Centre Agents – Friday, 7th April-10AM-1PM
Walk-In Interview for Call/Contact Centre Agents – Friday, 7th April-10AM-1PM
الوصف الوظيفي
- Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
- Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
- Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
- Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
- Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
- Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
- Ability to multi-task across customer service functions.
- Ability to deliver quality outreach program with an effective reach within reasonable timelines set
المهارات
- Language: Fluent in Englishis must.
- Experience: Min 2 years of experience in Medical Insurance/Any Insurance sector as a Call centre agent will only be considered.
- Candidates must be on Sponsorship Visa.
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- الاستعانة بالمصادر الخارجية للموارد البشرية
- طبيعة عمل الشركة
- شركة توظيف
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- عقود
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 5
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 2
- منطقة الإقامة
- الإمارات العربية المتحدة
