Telecom NOC Technicians – Female Saudi Citizens

Job Description

Job Description :

• Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
• Handle Calls/ emails and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
• Perform first level Troubleshooting for computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed.
• Provide effective resolution to customer queries.
• Fluent communication in English and Arabic.
• Should be a team player and knowledge of Computers.
• Escalating the process as necessary per established escalation policies.
• Keeping affected business partners informed about progress and follow-up on open tickets.
• Monitoring the status and progress towards resolution of assigned Incidents.
• Minimum 1-3 yrs experience.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

Software Engineer / Programmer

للتقدم على الوظيفة اضغط هنا