Recreation Supervisor – Waldorf Astoria Ras Al Khaimah
Job Description
A Recreation Supervisor assists the Recreation Managerin managing operations of the health club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving the team to meet and exceed revenue targets.
What will I be doing
As aRecreation Supervisor, you will assistin managing the operations of the health club to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage team members to ensure high motivation, provision of high-quality service, and ongoing development
- Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programs to core fitness-based schemes
- Manage customer feedback effectively to ensure continuous service and program improvement
- Instill brand values and standards to maintain the quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalized service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock, and equipment and ensure all department procedures are followed
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
What are we looking for
A Recreation Supervisorserving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Management and/or supervisory experience within the leisure sector
- Ability to work under pressure
- Excellent grooming standards
- Strong organizational skills
- Excellent communication and interpersonal skills
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in the relevant area
- Passion for customer service
- Ability to close a sale
- Relevant fitness and pool qualifications
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Hotels / restaurants
Roles:
Other Hotels / Restaurants
