IT Support Specialist ( Arabic Speaker Females Only )
IT Support Specialist ( Arabic Speaker Females Only )
الوصف الوظيفي
Job Specific Responsibilities:
● Serve as the first point of contact for walk-in customers seeking technical assistance.
● Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
● Troubleshoot hardware and software issues in person, remotely and via phone.
● Offer daily operations and systems support to users.
● Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location
● Properly escalating unresolved incidents to the next level of support.
● Follow-up and update customer status and information
● Verify functionality of hardware and software components.
● Administer and support network operations.
● Coordinate and follow up resolution for open/pending incidents.
● Ensure proper recording, documentation and closure.
Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.
al Qualification:
● BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.
● CCNA
● Google Administrator
● ITIL v3 foundation
Experience:
● 3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
Essential Skills:
- Proven working experience in providing help desk support
- Arabic speaker with very good proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Ability to work under pressure.
- Team management skills.
- Ability to diagnose and resolve unique, nonrecurring problems associated skills
- Application software and operating systems
- Strong IT skills and knowledge including hardware, software and networks.
المهارات
- Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
- Proficient in installing, troubleshooting, and repairing various components in the computing inventory.
- Adept in fault-finding and offering solutions to mobile software on iOS, Windows, and Android platforms.
- Skilled in conducting maintenance, fault-finding, and installation activities of various components in the asset inventory.
تفاصيل الوظيفة
- منطقة الوظيفة
- أبو ظبي, الإمارات العربية المتحدة
- قطاع الشركة
- الاتصالات والشبكات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $1,000 – $1,500
- عدد الوظائف الشاغرة
- 3
المرشح المفضل
- منطقة الإقامة
- أبو ظبي,الإمارات العربية المتحدة ; العين,الإمارات العربية المتحدة
- الجنس
- أنثى
- الجنسية
- الدول العربية
- الشهادة
- بكالوريوس/ دبلوم عالي
- العمر
- الحد الأدنى: 20 الحد الأقصى: 33
التعليم
Information Tecnology
