IT Support Specialist ( Arabic Speaker Females Only )

5 أكتوبر، 2022

0 4 2 دقائق

الوصف الوظيفي

Job Specific Responsibilities:

● Serve as the first point of contact for walk-in customers seeking technical assistance.

● Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.

● Troubleshoot hardware and software issues in person, remotely and via phone.

● Offer daily operations and systems support to users.

● Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location

● Properly escalating unresolved incidents to the next level of support.

● Follow-up and update customer status and information

● Verify functionality of hardware and software components.

● Administer and support network operations.

● Coordinate and follow up resolution for open/pending incidents.

● Ensure proper recording, documentation and closure.

Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.

al Qualification:

● BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.

● CCNA

● Google Administrator

● ITIL v3 foundation

Experience:

● 3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred

Essential Skills:

Proven working experience in providing help desk support
Arabic speaker with very good proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Ability to work under pressure.
Team management skills.
Ability to diagnose and resolve unique, nonrecurring problems associated skills
Application software and operating systems
Strong IT skills and knowledge including hardware, software and networks.

المهارات

Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
Proficient in installing, troubleshooting, and repairing various components in the computing inventory.
Adept in fault-finding and offering solutions to mobile software on iOS, Windows, and Android platforms.
Skilled in conducting maintenance, fault-finding, and installation activities of various components in the asset inventory.

تفاصيل الوظيفة

منطقة الوظيفة: أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة: الاتصالات والشبكات
طبيعة عمل الشركة: صاحب عمل (القطاع الخاص)
الدور الوظيفي: تكنولوجيا المعلومات
نوع التوظيف: دوام كامل
الراتب الشهري: $1,000 – $1,500
عدد الوظائف الشاغرة: 3

المرشح المفضل

منطقة الإقامة: أبو ظبي,الإمارات العربية المتحدة ; العين,الإمارات العربية المتحدة
الجنس: أنثى
الجنسية: الدول العربية
الشهادة: بكالوريوس/ دبلوم عالي
العمر: الحد الأدنى: 20 الحد الأقصى: 33