Vice President Hospitality

4 أكتوبر، 2022

0 3 3 دقائق

الوصف الوظيفي

· Lead the development and implementation of strategy for the Hospitality Sector Business and ensure it is aligned to Business Strategy and Objectives.

· Ensure all international and local Hospitality assets are delivering high level of guest satisfaction by providing outstanding hospitality and service, to ensure high occupancy levels and high profitability.

· Develop and in-plant within the organization and the staff a passion for quality services and excellence by setting clear targets and achieving high operational standards through effective team working and customer service.

· Oversee and lead all organizational development plans including people training, learning and development, succession planning, etc. for hospitality sector internationally and locally.

· Review and approve monthly and annual budgets and reports, capturing planned and achieved commercial targets, prepared by the General Manager or Head of each hospitality asset.

· Liaise closely within the department and with other concerned members of the Group in order to plan and deliver an effective high-quality service and to share such activities with all the team for better development and awareness.

· Oversee and ensure the delivery of activities of a multi-disciplinary team communicating information and ideas to a variety of staff and contractors. Lead General Managers for hotels and other assets, and take responsibility for motivating, guiding and managing them.

· Review and finalize reports on the business performance of each hospitality asset, to plan and achieve effective management activities in line with agenda, the market and the industry best practices.

· Demonstrate and promote a strong service and professional ethos throughout the hospitality teams to maintain the highest level of service delivery from the staff to the clients / guests.

· Be a key figure in the future success and a major contributor / influencer to the development strategy of the team.

· Oversee and approve sourcing of external training provision when and where required, monitoring training costs against the budgeted and insure highest return of training on performance and quality.

· Investigate complaints, disturbances and violations escalated by the clients and resolve problems following management rules and regulations.

· Work on implementing, improving, and CRM management system to stand on the clients and customers expectations, concerns and work to solve and overcome them.Identify opportunities within the Hospitality Sector value chain and provide required inputs to the feasibility studies developed by the Group Business Development Head to present valid recommendations to Group COO / Group CEO.

· Review and approve strategic and operational business plans to maintain an integrated and seamless service for Hospitality business unit.

· Setting hospitality sector Policies and Procedures to govern and maintain a standard and consistent delivery of services and quality across the Sector.

· Participate in the overall business planning as a functional expert and monitor and report on market and competitors’ strategies and activities to design and implement flexible operations that interacts with the movement of the evolving markets.

· Identify potential clients, maintain and build long term customer relationship strategy.

· Ensure client retention and meet business needs and profitability

المهارات

Educational Qualification

· Bachelor’s Degree in Hospitality, Hotel Management, or Business Management or a discipline is preferred.

· MBA is preferred.

Area of Experience and Duration:

· 15+ years of experience gained in a strategic, business development, consulting or marketing environment.

· Business acumen, excellent communication, relationship building and interpersonal skills.

· Experience in managing leadership development, compensation & benefits structure, employee performance management activities for a similar size company.

· Experience with managing/delivering support services for Hospitality function.

· Extensive knowledge of local labor laws and compliances.

· Extensive knowledge of best practices and procedures for customer service, hospitality management, hotel operations and motivating and disciplining hospitality workers.

· Advanced knowledge of hotel operations, human resources and business management techniques.

· Experience in the hospitality sector.

· Ability to navigate cross-functional landscapes and establish strong collaborative relationships.

· Proficiency in customer relationship management.

· Languages: English mandatory.

Special Knowledges and Experience:

· Strong experience in Hospitality, Hotels Industry and / or Protocol.

· Strong experience in F&B and Catering Business.