National Unit Manager

4 أكتوبر، 2022

0 4 2 دقائق

الوصف الوظيفي

National Unit Manager | B&Q | Rimmel Centre KSA

Overview of the Role:

Take the lead, inspiring and motivating the team to deliver a great customer experience and achieve the most profitable store operation.

What you will do:

Sales

Drive sales to achieve and exceed top and bottom line
Understands local market trends, the competition and your impact on sales, costs and profit
Utilize all available tools and systems to maximize sales and profit

Store Operations

Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant of the company
Ensure that all implementations at store level is as per agreed standards and that escalation channels are in place and understood by all store teams.
Ultimately responsible for store compliance with the company’s policies and procedures.
Ensure

Customer Service

Use all available information to make decisions through the eyes of the customer
Communicate and engage effectively with customers, role-modelling a great customer experience
Enhance and promote brand loyalty within the local community
Ensures that all elements of Customer service are at the forefront of the store team and strive to continuously improve

Stock Availability

To ensure availability and security of stock in the store through the implementation of the agreed delivery plans and by following company procedures related to stock movement.
Liaise with buying team regarding product variety/ quality, ordering levels and providing feedback where necessary

People Management

Manage people well everyday by following the core processes in all aspects of the employee lifecycle
Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
Identify talent and use tools and talent programmes to support personal growth
Responsible for hiring, training, development of employees.
Ensures a training calendar for the store.
Responsibility for ensuring staffing levels is adequate to effectively operate the store,
Motivating, supporting and monitoring staff performance in all aspects.
Ensuring adherence to HR requirements and procedures
Ensuring adherence to health and safety requirements and procedures
Ensure a succession plan in the store for growth of talent and un-interrupted business operations

Required Skills to be successful

Job-Specific/Technical Skills required to complete the tasks: Very good skills in store operations, organization & sales; Good working knowledge of SAP; High level of computer literacy and working knowledge of the logic.

Behavioral Competencies: Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management and communication and sales skills.

What equips you for the role:

Education:

Minimum Experience and Knowledge

Education: Graduate (Preferably Commerce, Economics, Business Admin
Minimum Experience and Knowledge: 6-8 years’ experience in store management, preferably in DIY / Home improvement