MIS Manager

4 أكتوبر، 2022

0 4 2 دقائق

MIS Manager

الوصف الوظيفي

MIS Manager (Process Improvement) | Finance Shared Service Center | Dubai

JOB PURPOSE

As a critical member of FSSC Process Improvement team – to support process improvement lead on delivering reporting and analytical support;

Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
Review operational reports and provide analytical & presentation support to FSSC head and FSSC transformation head
Ensure that the data integrity is of highest quality, timely and accurate
Support FSSC tower heads in optimization of business reporting
Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
Drive SLA performance governance and reporting for FSSC
Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team

KEY ACCOUNTABILITIES

Data management, reporting and analysis

Responsible to generate, maintain, consolidate and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R
Analyze data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
Ensure that reports are contextual – provide information based on target audience
Circulate reports to FSSC internal & external customers (e.g. CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
Supervise information gathering process and consolidation of the input received from respective towers. Also Check the data received for consistency with the underlying business assumptions and prior period performances

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

Prepare & review KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions.
Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team

Technical Leadership

Closely work with IT demand manager to ensure reports are being automated and available on real time basis
Proficient in working on RPA tools e.g. Automation Anywhere, Blue Prism and Excel VBA
Ability to work on Big data analytics and system integration

People management

Ensure adequate guidance and training of team members to meet service delivery targets
Responsible for attrition management and timely backfills

QUALIFICATIONS, EXPERIENCE, & SKILLS

Education Qualification:

Professional accounting qualification – MBA Finance, Inter CA, ACCA or equivalent
Excellent in MS Excel, VBA, Robotic Process Automation, Alteryx, Tableau, Power BI, Power Point presentation
Excellent Coordination and stakeholder management skills
Excellent on working with large amount of data (Big Data) with multiple sources

Minimum Experience and Knowledge:

Minimum 8-10 years’ relevant experience within a large organization at managerial level

Job-Specific/Technical Skills required to complete the tasks:

Strong Analytical, process oriented, good communication and presentation skills, exposure to ERP. (Preferably SAP) and SAP BW/ BI/ BPC with Robotic Process automation, Alteryx, Tableau & MS VBA

Behavioral Competencies: