Warranty Claim Coordinator

3 أكتوبر، 2022

0 4 دقيقة واحدة

الوصف الوظيفي

Company Description

ALHALEES STORY

Our journey started in 1952 when our late father, Youssef AlHalees, founded a small neighborhood grocery store in Jeddah, Saudi Arabia, named Palestine Grocery.

His vision was to grow his little store into a more significant establishment that serves the community. Indeed, after several years of hard work and dedication, the AlHalees group was founded in 1982. The AlHalees name continued to expand and service a wide range of industries from that day on, including food services, groceries, related goods, industrial equipment, central kitchen, catering gear, packaging lines, and more.

JOB OVERVIEW

Handling all warranty claims from our branches and communicating with the suppliers to illustrate technical issues.

Job Description

Collect all warranty claims from the branches with all needed documents and justifications.
Creating professional technical reports to the suppliers explaining the issue with all the needed details.
Following up with suppliers for warranty approvals and parts replacement or compensation.
Following up with the spare parts department for parts arrival.
Collecting the old defective parts and sending them to the supplier (If required).
Communicate the supplier for the technical issues to distinguish misuse or manufacturing defect.
To be always updated with Saudi Ministry of Commerce standards and regulations.
Review the internal applications of warranty if it is followed and made correctly.
Filling all the full and partial warranty reports on the internal system.
Performing quality check procedure over new machines and providing the needed feedback.

Qualifications

Bachelor's Degree in Electrical/ Mechanical Engineering.

Additional Information

Minimum of two years of experience in maintenance (electrical field preferred)
English & Arabic Fluency.
MS Office Suite (Word, Excel, and power point).
Technical Reporting Skills.
Critical Thinking.
Acute inspection ability.
Excellent communication skills.
Ability to work and stay calm under pressure
Teamwork mentality.
To have problem-solving skills and provide the most suitable solutions.
To have a considerable background about the Saudi Ministry of Commerce regulations.