L1 Support
L1 Support
الوصف الوظيفي
Attend & Capture customer (internal & external) calls.
Provide updates to customers (internal & external) for the reported issues / requests.
Provide technical guidance and assistance to customers (internal & external) for the applications usage.
Perform basic problem solving, assistance & fulfilment.
Carry out monitoring and first-line support activity for events (network, infrastructure & application) for any
abnormality and trigger the incident management process.
Ensure that all the service requests, incidents, problems & changes are appropriately logged and assigned.
Perform regular follow-up and updates on the open issues / Requests, Problems& Changes and escalate at
appropriate levels to ensure timely resolution.
Generate & dispatch reports (operational & analytical) to relevant stake holders.
Develop and document technical knowledge.
Performing tasks related to work that might be requested by the Direct Manager/s.
New staff training and support.
Assume the responsibilities of the team leader whenever necessary
Ticketing system
المهارات
Education:
Bachelor’s degree in IT / CS / Software / Telecom / Electrical / Network, or relevant field.
Experience:
+2 years’ experience in L1 support role.
Knowledge of current technological developments/trends.
Awareness of ITSM processes and framework.
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- الأجهزة الطبية والصحية; خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 3
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 2
- منطقة الإقامة
- الإمارات العربية المتحدة
- الجنس
- أنثى
- الجنسية
- الدول العربية; جميع دول افريقيا; دول أوروبا الغربية
