Technical Support Specialist

2 أكتوبر، 2022

0 4 2 دقائق

الوصف الوظيفي

Technical Support Specialist
Location:
Cairo, Cairo Governorate, Egypt
Requisition Number: 215379 Job Category: Customer Support Cairo, Al Qahirah EG
Our Company
Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.
The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.
JOB DESCRIPTION
Technical Support Specialist
What We Do
The Teradata Base Support team is a 24×7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.
What You’ll Do
:
As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
Interesting Work You’ll Do
:
(Key Responsibilities)

Provide frontline support to Teradata Customers in the Middle East Asia region

Accept and respond to incoming calls and emails.

Apply search tools to identify previously developed solutions and recognize patterns and symptoms.

Research information and gather analysis.

Isolate problem area through problem recreation

Publish knowledge articles and lead team in one technical area of expertise

Identify and share known solutions from knowledge base.

Help end-users implement solutions.

Track, monitor and maintain incident progress.

Work set schedules including weekends and holidays.
Skills and Experiences You’ll Need to Be Successful
:
(Basic Qualifications)

Effective oral and written communications skills in English.

Proficiency in Arabic is desired

BA/BS in Computer Science or equivalent experience.

Minimum of 3 years of Technical Support related experience.

24×7 Support required.
Ideally, you will also have the following
:
(Preferred Qualifications)

Knowledge of Support Center procedures and troubleshooting protocols.

Strong knowledge of UNIX, Linux, Windows and other current operating systems.

Knowledge of Teradata support tools including the installation of remote tools.
Benefits You’ll Enjoy
*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.