Product Manager

2 أكتوبر، 2022

0 4 3 دقائق

Product Manager

الوصف الوظيفي

Product Manager | Digital Products & CX | Al Futtaim Automotive

What You Will Do

• Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division

• Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers

• Communicate the product vision and drive the different teams to the common goal

• Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.

• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies

• Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated

• Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management

• Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus

• Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables

• Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify / manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.

• Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations and other required meetings.

• Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.

• Track and communicate team velocity and sprint/release progress.

• Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.

• Effectively listen to the teams’ opinions/suggestions and empower the team to take ownership.

• Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics

• Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers

• Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units

• Innovate, lead the industry and ensure we stay ahead of competitors in product features

• Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience

• Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations

• Embed a Customer First data led prioritisation ethic

• Support post-delivery implementation optimizations

• Drive a culture of continuous improvement

المهارات

Required Skills To Be Successful

• Comfortable in ambiguous situations and can apply analytical thinking to guide direction

• Ability to deliver customer strategies through design and product development

• Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals

• Equally adept at solving complex problems and influencing teams and management to deliver them

About The Team

The role reports to Head of Digital Products and the Product Manager is the most critical contributor and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience.

What Equips You For The Role

• 5+ years of experience in Customer Experience, eCommerce and product management

• 3+ years of experience with digital technologies

• 2+ years of experience managing teams of product managers/owners

• Experience managing customer centric and data led development practices across several teams

• Experience managing both onsite and remote product and development teams

• Ability to communicate with executive stakeholders on future value and past execution

• Bachelor's Degree in Marketing or Technical field, and/or technical leadership role preferred