وظائف الخليجوظائف بيت الخليج
Patient Experience Supervisor
Patient Experience Supervisor
الوصف الوظيفي
- Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback
- Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.
- Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
- Educate healthcare professionals and employees on the varied ways to humanize a patient’s experience based on feedback from individual patients and their families
- Coach and delivers training for all staff and physicians on how to improve the patient experience
- Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience
- Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.
- Prepare patient experience reports to influence practices aimed at improving the overall patient experience
الوصف الوظيفي
المهارات
- Extensive knowledge and experience with industry-leading improvement methods and tools.
- Knowledge related to accreditation requirements.
- Knowledge of public health management practices, policy, programs, initiatives, and functions
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- المستشفيات الطبية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 5
- منطقة الإقامة
- الكويت
- الشهادة
- بكالوريوس/ دبلوم عالي
