MEAL/IM Coordinator – Partnerships

Job Description and Requirements

Purpose

CARE Syria is seeking an experienced MEAL/IM Coordinator – Partnerships who will be responsible for ensuring high quality program monitoring in fragile contexts. CARE is currently implementing an integrated, multi-sector response to acute and urgent needs of vulnerable populations affected by the Syrian Crisis, while building the resilience of crisis affected communities to future shocks and stresses. Working as an important member of a diverse team, the MEAL/Information Management (IM) Coordinator will work closely with program teams to develop and implement effective MEAL and IM solutions to handle and analyses data, providing support to the team in Amman and in NES. The MEAL/IM Coordinator is a key position within CARE’s newly formed Partnerships Unit and will ensure effective MEAL/IM systems are in place to monitor and provide recommendations for improvement in CARE’s response. Working closely with the Partnerships Manager – Programs and other core team members, s/he will supervise and monitor implementing partners on a day-to-day basis in the delivery of emergency, protection, livelihoods, and resilience programming and strengthen systems and processes to support beneficiary feedback.

Responsibilities

Responsibility #1 – Partnerships Unit MEAL/IM Oversight

• Oversee the day-to-day implementation and management of MEAL processes for CARE projects and sub-grants with implementing partners, across multiple sectors
• Manage data collected by partners, including processing, verification, validation, analysis and maintaining databases
• Develop TORs for project baseline and evaluations and participate in the evaluations, in consultation with partner staff as per CARE policy.
• Create and maintain surveys
• Lead in the development of MEAL plans and data collection plans with partners and program colleagues
• Based on agreed specifications, design, develop and maintain data entry modules reports, dashboards and visualizations.

• In close coordination with the Program Manager – Partnerships, establish and implement strong day-to-day MEAL/IM tools and systems
• Work with partners to ensure appropriate Feedback and Accountability (FAM) system are established and functioning.
• Ensure CARE and partners' project implementation is on time, scope and budget and is using effective MEAL systems to reach desired impacts
• Assist the Partnerships & Reporting Coordinator in the preparation of timely high-quality internal and external (donor) updates and reports
• Work closely with the Senior Program Officer – Partnerships to ensure partner narrative reports, ITTs, and supporting documents to ensure compliance with the partnership agreement, donor regulations and CARE and donor policy, and provide feedback to the partner as appropriate
• In close coordination with the Program Manager – Partnerships, assist in ensuring that gender and protection-sensitive approaches are mainstreamed into partner projects in accordance to CARE gender guidance, ensuring a gender action plan is in place for all projects, and actions followed up
• Contribute/ lead the development of new programs logframes, and MEAL sections, and MEAL budget to support the continual improvement of program design

Responsibility #2 – Development of MEAL/IM systems, tools and processes

• Lead in the development, implementation and review of information management needs and solutions for the Partnerships Unit and NES teams, including the creation of IM systems and tools
• Identify gaps and technical needs and come up with solutions for these challenges, including external systems development recommendations
• Train partners’ staff on MEAL and FAM tools, methodologies and principles, and other topics as identified in their organizational development plans
• Build new dashboards as requested
• Other MEAL/IM tasks as requested

Responsibility #3 – Coordination, information sharing and trainings

• Provide representation of CARE in relevant coordination forums and groups, as requested
• Identify gaps in existing MEAL/IM systems and support in MEAL/IM trainings for partner staff and colleagues
• Prepare training manuals for users of MEAL/IM systems
• Prepare inputs to 4Ws and other program information collections tools (internal and external) as requested
• Provide relevant technical support and guidance to partners as necessary. Revise, adapt and input into training materials as appropriate for the changing contexts.
• Support the Partnerships/Reporting Coordinator to prepare trainings and develop mentoring approaches that are most suitable for each partner

Key Contacts

Direct Management: N/A

Internal Contacts: Partnerships/Reporting Coordinator, Senior Program Officer – Partnerships, Grants/Finance Senior Officer, Program Manager – Partnerships (supervisor), Regional MEAL Advisor, Head of Programs, Country Director, Finance Controller, Deputy Finance Controller, Head of Program Support, Deputy Country Director – Operations, Grants/Finance Team, Procurement Team, HR Team, Partnerships Team, Regional Management Unit (RMU), Global Technical Advisors, CARE Member Partners (CMPs).

External Contacts: Partners, Working Groups, INGO Counterparts.

Skills & Experience

Core Competencies

• Independent: Ability to work independently and to effectively work alongside a team of experienced humanitarian experts in an emergency response setting, often with extremely tight deadlines and under pressure.
• Communication Skills: Well, developed written and oral communication skills in English. Able to communicate clearly and sensitively with internal and external stakeholders as a representative of CARE. This includes effective negotiation and representation skills and the ability to build strong interpersonal relationships with colleagues, peers and managers.
• Integrity: Works with trustworthiness and integrity and has a clear commitment to CARE's core values and humanitarian principles.
• Resilience/Adaptability and flexibility: Ability to operate effectively under extreme circumstances including stress, high security risks and harsh living conditions. Works and lives with a flexible, adaptable, and resilient manner.
• Awareness and sensitivity of self and others: Demonstrates awareness and sensitivity to gender and diversity. Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has a capacity to make accurate self-assessment particularly in high stress and high security contexts.
• Work style: Is well planned and organized even within a fluid working environment and has a capacity for initiative and decision making with competent analytical and problem-solving skills.
• Knowledge and skills: knowledge of sector standards including Sphere, HAP Standards, Red Cross/ NGO Code of Conduct, CHS etc. Requires general administration, information management and telecommunication skills and proficiency in information management and computer (word, excel, outlook etc.) skills.

Technical Competencies

Program Oversight

• Demonstrated experience of managing MEAL/IM processes for humanitarian programming and in a complex operation environment
• Extensive conceptual skills including development of new ideas, initiatives and areas for improvement
• Demonstrated experience in MEAL/IM with partners, including experience in partner-led program design, implementation, monitoring and evaluation

Relationship Management

• Demonstrated leadership and interpersonal skills, including the ability to be self-led and work well with teams based remotely.
• Ability and interest to mentor, coach and develop partner staff and peers alike
• Demonstrated use of positive coping strategies in stressful environments
• Demonstrated cross cultural communication and teamwork skills

Education

• Bachelor’s degree in relevant field

Other Requirements

• Minimum 5 years of experience in a MEAL/IM role for a humanitarian/development agency in positions of increasing responsibility
• Minimum of 2 years experience working in remotely managed programs
• English language skills are required at a professional/fluent level for speaking, reading and writing.
• Experience working with and through partner organizations; demonstrated skills in partnership building
• Good knowledge of regional context and flexibility to adapt to changing and difficult work environments
• Experience and knowledge of emergency, livelihood, protection and resilience-building programs in a humanitarian response is an asset

Base + Travel Requirements

Amman, with occasional travel into North East Syria (NES) as required. Post holder will be expected to work 1.0 FTE according to CARE Syria’s by laws, Sunday – Thursday.

Reporting

The post holder will report into the Program Manager – Partnerships for CARE Syria.

Duration

One year, renewal based on budget availabilty and performance evaluation

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