Customer Success

Customer Success

الوصف الوظيفي

Customer Success

37 Aman, Ad Doqi, Dokki, Giza, Giza Governorate, Egypt

Full-time
Company Description
Cloud11
is a technology services company that supports businesses with their cloud strategy, implementation, and integration through top-notch cloud experts and certified engineers.
Since 2011, Cloud11 has transformed hundreds of businesses from traditional environments to more efficient cloud-based workspaces. Cloud11 is proud to be a Google Cloud Partner and Salesforce.com partner, positioning Cloud 11 as one of the leading cloud services companies in the MENA Region.
Cloud11 is headquartered in Cairo, Egypt with regional offices throughout the MENA region including UAE, Saudi Arabia, and Qatar.
Job Description
Your Career:
Your Impact:

Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.

Maintain and develop customer success strategies and best practices.

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

Maintain existing customer success metrics and data as directed.

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.

Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.

Collaborate, problem-solving, and/or strategize upcoming client meetings with team members.

Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends to identify areas of improvement.

Work with the sales and marketing team to drill customer references and develop case studies.​​​​
Qualifications

3-5 years of experience in communications, marketing, sales, account management, or customer success.

Excellent English.

Strong verbal and written communication, strategic planning, and project management skills

Analytical and process-oriented mindset.

Comfortable working across multiple departments in a deadline-driven environment.

Active team player, self-starter, and multitasker who can quickly adjust priorities​​​​​​.
Additional Information
Plus:

Good knowledge of Google Workspace and Salesforce.
Customer Success

37 Aman, Ad Doqi, Dokki, Giza, Giza Governorate, Egypt

Full-time

الوصف الوظيفي

تفاصيل الوظيفة

منطقة الوظيفة

القاهرة, مصر

قطاع الشركة

خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة

غير محدد

نوع التوظيف

غير محدد

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

تفاصيل الوظيفة