Customer Service Agent and Administrative Assistant

2 أكتوبر، 2022

0 6 دقيقة واحدة

الوصف الوظيفي

Our company is currently looking for a Filipina Customer Service Agent for our food e-commerce that will also serve as an Administrative Assistant of the company. Preference will be given to applicants with barista experience of at least 1 to 2 years. This entry-level position has a salary package of 3000 Dhs plus all other benefits per UAE labor law.

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
Troubleshoot and resolve product issues and concerns.
Assist in administrative work in the company
Assist with other staff's work whenever necessary

المهارات

Barista experience is a MUST – at least 1 to 2 years experience
Prior work exposure in the field of customer support and service
Strong phone handling skills and active listening
Excellent communication and interpersonal skills
Commendable presentation skills to convey important points to the audience effectively
A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
Excellent computer skills and knowledge in MS Office suite
Prior experience in admin work