Customer Service Representative- Virtual Banking (Kuwaiti Nationals)

1 أكتوبر، 2022

0 3 دقيقة واحدة

الوصف الوظيفي

Customer Service Representative- Virtual Banking (Kuwaiti Nationals)
Job Description
-Interact with customers and service all transactional requirements.
-Answering all types of customers' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).
-Service standards as defined to be adhered at all times.
-Any other assignments as defined by the Manager or Supervisor from time to time.
-Maintain service quality – (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.
-Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
-Keep customer information confidentiality.
-Abide by IT Security policy and procedures.
-Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
-Number of calls answered and average time of call as per industry standards.
-Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
-Fast response and process to financial and non-financial.
-Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
-Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.
-Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.
-Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.
Skills
-Planning and organizing
-Communication
-Client Focus
Job Location Al Kuwait, Kuwait Years of Experience Max: 3 Residence Location Kuwait