Student Success Associate [MESA Team] Service Delivery · Johannesburg, Morocco · Hybrid Remote

30 سبتمبر، 2022

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الوصف الوظيفي

Service Delivery · Johannesburg, Morocco · Hybrid Remote
Student Success Associate [MESA Team]
New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
What this role is responsible for:
The
Student Success Associate (SSA)
is an entry-level position in our Service Delivery Team, and is responsible for providing high quality service to Crimson clients. The SSA needs to be able to clearly communicate professionally with clients and ensure successful delivery of services with various teams across Service Delivery.
The responsibility of an SSA lies in two major aspects. First, client-facing interactions which involve building and maintaining strong relationships with clients. Second, supporting Student Success Managers (SSM) with administrative tasks. In addition, this role might support departmental projects and initiatives to improve efficiencies and scalability of processes.
This role can be worked from one of our many offices across MESA or remotely.
What success looks like:

Coordinating and allocating clients and tutors in conjunction with the Tutor Management team;

Ensuring client satisfaction with regular check-ins and follow up meetings (determined by management);

Support and guide students to ensure successful use of services;

Planning and organizing regular meetings with clients;

Acting as a liaison between tutors and students/parents;

Utilizing and maintaining our online management and education systems;

Monitoring client and tutor performance, as well as on student’s progress and utilization of hours;

Ensuring communication, both internally and externally, is smooth and delivered timely;

Problem-solving with clients and tutors for specialized issues or support;

Responding to student/parent queries via email/Crimson App and requesting information/support from other teams/divisions where required;

Carrying out administrative tasks as agreed within 24 – 96 hours turnaround from task assignment;

Excellent communication with SSMs and other stakeholders on task progress, roadblocks, and potential opportunities for improvement;

Support with projects and initiatives aimed at improving efficiency and scalability of department processes;

Proactive attitude and suggestions provided for further tasks that can be carried out by this role;

Ability to work unsupervised, prioritize effectively and support all global teams as required.

Professionalism

Fluent written and verbal communication in English

Time and Stress Management

Confidence, Resilience, Positive attitude (patience, empathy)

Willingness to learn and go the extra mile

Attention to detail
A successful candidate will also have:

Outstanding organization skills

A high degree of flexibility

Effective workload management

Rapidly growing start up, with a flexible working environment where productivity and outcomes are more important than clocking in and out

Limitless development and exposure – our internal promotions/role changes made up 33% of all recruitment last year

$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!

We care about our teams’ mental health and invest in resources to strive toward a sustainable working culture

Insightful fireside chats and workshops to help support our high performing and ambitious team

Radical Candor is a feedback approach we live by

We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Department Role Student Success Associate Locations Johannesburg, Morocco Remote status Hybrid Remote
About Crimson Education
Crimson Education takes college admissions consulting to a new level of personalisation and success, increasing students chances of admission to the Ivy League, Oxbridge and other top universities by up to 700%. Services include in-depth US and UK university admissions support, Australia and New Zealand medical school admissions support, educational tours to the US and Europe, local curriculum tutoring and extracurricular mentoring.
Service Delivery · Johannesburg, Morocco · Hybrid Remote
Student Success Associate [MESA Team]
Let’s recruit together and find your next colleague.
Privacy policy for recruitment using Teamtailor
The service for handling recruitments and simplifying the hiring process (the "Service") is powered by Teamtailor on behalf of Crimson Education ("Controller" “we” “us” etc.). It is important that the persons using the Service ("Users”) feel safe with, and are informed about, how we handle User's personal data in the recruitment process. We strive to maintain the highest possible standard regarding the protection of personal data. We process, manage, use, and protect User's Personal Data in accordance with this Privacy Policy ("Privacy Policy").
1. General
We are the controller in accordance with current privacy legislations. The Users’ personal data is processed with the purpose of managing and facilitating recruitment of employees to our business.
2. Collection of personal data
We are responsible for the processing of the personal data that the Users contributes to the Service, or for the personal data that we in other ways collects with regards to the Service.

When and how we collect personal data

make an application through the Service or otherwise, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn; and

use the Service to connect with our staff, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn.

provides identifiable data in the chat (provided through the website that uses the Service) and such data is of relevance to the application procedure;
We collect data from third parties, such as Facebook, LinkedIn and through other public sources. This is referred to as “Sourcing” and be manually performed by our employees or automatically in the Service.
In some cases, existing employees can make recommendations about potential applicants. Such employees will add personal data about such potential applicants. In the cases where this is made, the potential applicant is considered a User in the context of this Privacy Policy and will be informed about the processing.

The types of personal data collected and processed

The categories of personal data that can be collected through the Service can be used to identify natural persons from names, e-mails, pictures and videos, information from Facebook and LinkedIn-accounts, answers to questions asked through the recruiting, titles, education and other information that the User or others have provided through the Service. Only data that is relevant for the recruitment process is collected and processed.

Purpose and lawfulness of processing

The purpose of the collecting and processing of personal data is to manage recruiting. The lawfulness of the processing of personal data is our legitimate interest to simplify and facilitate rec