Specialist Vendor Performance

30 سبتمبر، 2022

0 9 2 دقائق

الوصف الوظيفي

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What's on your plate?

Identify and solve vendor performance related problems by analysing and deriving insights from large, complex sets of data
Work alongside the commercial and the logistics teams to reduce fail rate, restaurant delay and food preparation times
Work closely with country operations, commercial and product teams to optimize customers ordering experience
Provide input to the restaurant operations strategy and support its implementation in the country along the regional guidelines
Connect with vendor performance responsible (account managers) in country and build an end to end process for process implementation & review
Provide weekly updates to country management on projects & performance progress

What Did We Order?

Bachelor's Degree.
4 years of experience in the food/grocery tech industry is highly preferred.
Strong communication skills, both written and verbal. Arabic or Urdu is a plus.
Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
Ability to analyze data and derive insights from comprehensive data reports.
Ability to deal with ambiguity, work under pressure, and handle stress.
An individual contributor who can work in a fast-paced environment with a make it happen attitude.