Night Manager

30 سبتمبر، 2022

0 6 2 دقائق

Night Manager

الوصف الوظيفي

At Crowne Plaza®,we want our guests to feel able to do their best, achieve their goals and berecognized for their success. We’re Making Business Travel Work by BringingHumanity to Business Travel. We challenge the old world of business that’soverly formal, rigid and where guests feel like a room number not a person. Weembrace the new world of business with caring and flexibility – through hotelcolleagues who Dareto Connect! Dare to Connect is how we describe theService Style at Crowne Plaza hotels. It shows we’re thinking and actingdifferently. We’re connecting with guests – and each other – in a more personalway. We’re showing our personalities (and sharing a little of ourselves) andlearning more about the other person… as a person, not as a room number or aco-worker. When we Dare to Connect, it means we: Dare to Make the First Move… we are proactive andpositive… we are the first to greet and say hello, and the first to take actionand help our guests. Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it. Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important. Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.
As a Night Manager your role will be to ensure that you provide a courteous and friendly service to all guests while making sure all Nightly duties are carried out on each shift and your members are allocated their duties. This is a hands on role where you be required to follow all Front of House / Reception brand standards for the guest journey as well as nightly duties, whilst also ensuring the wellbeing and security of the hotel, Guests and Staffing. Duties of Night Manager include:
• Handling all guests needs, enquiries, and complaints in a necessary time frame with a courteous efficient and friendly service, including check in and check out.
• All reception tasks are completed on each shift.
• Going above and beyond to make the guest experience as personalized as possible.
• Completing Night Audit preparation and actual night audit.
• Duty Management of the hotel, Assist in hotel operations at night. Calls, Room service prep and Delivery, Night Audit, assist in Hotel Security walks.
• Excellent Communication skills and a positive and friendly personality.
• Be able to progress, Motivate and maintain a team.
• A desire to learn and progress.
• Be able to multi task and priorities tasks and think strategically.
• Knowledge of Opera.
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