Customer Service Agent (English)

Customer Service Agent (English)

الوصف الوظيفي

Customer Service Agent (English)
– Dokki, Giza
Customer Service Agent (English)
Remotely during COVID-19
– Dokki, Giza
Posted 23 minutes ago 2 open positions
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Experience Needed: 2 to 5 years Education Level: Bachelor's Degree
Job Details
Career Level: Experienced (Non-Manager) Salary: Confidential, Healthcare Insurance + Fixed Shifts Job Categories:
Skills And Tools:
Job Description

Assist customers via several communication channels to directly or indirectly achieve customer satisfaction and assure product delivery

Coordinate of workflow between different teams(within the company) to guarantee the integrity of the workflow

Provides support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in CRM.

Makes outbound calls on cases that need assistance and gathers or relays accurate information is documented in our CRM and internal systems.

Follows-up on specific requests made by the doctors on their particular cases.

Ensures customer retention and satisfaction.
Fixed Working Hours:

8:00 AM EST – 5:00 PM EST time (3:00 PM – 12:00 midnight Cairo Local time)
Benefits:

Paid time off.

Medical insurance.

Team building activities.
PS:

This is not a typical call center nature job, with rushed calls in any means.

You will be required to make outbound calls for follow up more than inbound calls.

We are looking for adding a new member to our 360imaging family.
Job Requirements
Required Experience & Skills:

Native English speaker

2-5 years working in a similar position as a customer service agent or account manager.

Prefer if the applicant worked in dental/medical field before as customer care / customer service agent.

Good Communication Skills.

Good Computer Skills.
* Ability to take ownership of tasks and handling VIP accounts.

الوصف الوظيفي

تفاصيل الوظيفة

منطقة الوظيفة

القاهرة, مصر

قطاع الشركة

خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة

غير محدد

نوع التوظيف

غير محدد

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

تفاصيل الوظيفة