Senior Executive.Operations.Aster Medical Centre, Al Nahda Sharjah

29 سبتمبر، 2022

0 30 2 دقائق

Job Description

JOB DESCRIPTION
Customer Service

Help in Registration form and Insurance form completion process
Assist patients to complete all necessary forms and documentation including medical insurance
Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
Send patient to concerned counter. Assist patient if required in reaching to the counter
Organizing and maintaining patient records, consent forms, payment forms, etc.
Ensure patients are informed if a clinician is running late or called out
Ensure hygiene standards are maintained
Organize and maintain forms and office stationery required for front desk activities
Ensure all standard protocols set by organization are maintained
Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
Answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
Enhances patient care delivery system by implementing admissions function interface with the nursing and professional employee implementing admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units, maintaining bed reservations, financial reimbursement, and other systems

Appointment Handling and Scheduling

Book appointments over phone as well as through walk ins
Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
Schedule appointment requested through websites and SMS
Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
Determine the financial status of patients and their eligibility for health services
Cross verify all appointment files taken out by support employees with appointment list attached (insurance forms will be inserted)
Confirm all appointments for the following day over telephone on a daily basis

Insurance

Check with Insurance Coordinator for cases requiring approvals
Coordinate with Symphony for insurance related matters
Check with Insurance Coordinator the status of the Insurance card produced by the patient
Check with the Insurance coordinator about the packages covered

Records and Data Management

Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
Maintain medical records and report when required
Make spreadsheets, manage data and create documents on computers using desktop publishing programs
Cross verify and file all lab reports in the absence of the MRD
Enter all lab reports file numbers clinician wise

Quality Adherence

To adhere to the safety norms of hospital, follow both patient, and employees safety rules
To participate and contribute to departmental quality initiatives
To be aware of departments performance and objective
To perform any job / task as and when assigned by the supervisor

Job interactions

Works closely with internal stakeholders such as the admissions department, nursing department, security and ambulance department in matters related to reporting and facilitating processes
Works closely with external stakeholders such as patients and their families for answering queries and addressing feedback

Advanced Qualification / Certification / Specialist Training