وظائف السعوديةوظائف مونستر السعودية
NOC Manager
Job Description
- Design and evaluate quarterly PBC (Personal Business Commitment) with team member
- Attend daily NOC operation meeting
- Attend Weekly OPS meeting
- Other meetings if needed
- Request advanced product training
- FO daily, weekly, monthly report design and quality improvement
- FO handover report design and quality improvement
- Create and perfect work flow
- Ensure all TT are created within SLA
- Ensure FO team get the newest topology and network information
- Ensure FO team get the newest fault category and fault grading
- Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
- Ensure FO team to escalate all the network problem according to SLA, including availability KPI
- Ensure all TT are followed and updated according to SLA
- Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
- Follow the critical network issues and update to NOC manager, and XX managers
- Make FO preventative maintenance plan and ensure implementation quality
- Ensure issues found by preventative maintenance are properly escalated
- Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
- Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
- Ensure all the CR are properly recorded and followed
- Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
- Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
- Arrange FO team to check hardware and software version, data configuration
- Ensure all the site access are under FO control and have reference number
- Ensure FO team to supervise network service status during site access
- Ensure all network problem caused by site access are properly followed
- Ensure a good and reasonable shift plan, especially during holidays and festival
- Ensure shift plan implementation quality
- Ensure the quality of shift handover
Job Details
Employment Types:
Part time
Industry:
Other
Function:
IT
Roles:
Team Leader / Technical Leader
