Customer Service Advisor
Customer Service Advisor
الوصف الوظيفي
Key Accountabilities
Branch Customer Service
Meet and build rapport with CBQ branch customers, in order to ensure customer satisfaction and open business opportunities for the bank.
Advise customers on all aspects of CBQ products and services, in order to generate sales opportunity for the bank.
Execute branch initiative by promoting and educating customer to use alternative banking channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc), in order to drive profitability and optimization of services.
Execute marketing activities by communicating proactively to CBQ branch existing and or new customers, in order to ensure that all marketing communication message are well received by the customer.
Branch Process Facilitation
Assist customer in completing required formalities as per customer’s need and CBQ requirement, in order to prepare and forward it for further processing.
Conduct follow up and monitoring for customer application with regards to established guideline and service standard, in order to ensure that customer request is processed in accordingly in a timely manner.
Complaint Handling
Receive customer complaints, report to branch supervisor and liaise with appropriate departments within CBQ, in order to ensure timely and effective resolution for the complaints.
Continuous Improvement
Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
Policies, Systems, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Statements and Reports
Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
Quality, Health, Safety, & Environment
Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
Related Assignments
Perform other related duties or assignments as directed.
الوصف الوظيفي
المهارات
Competencies
Adaptability/Flexibility
Initiative
Integrity/Ethics
Personal Organization
Problem Solving/Analysis
Education
Bachelor’s Degree, preferably in business administration, finance, economics or a related subject
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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