Customer Experience Consultant

29 سبتمبر، 2022

0 43 2 دقائق

الوصف الوظيفي

Efficiently receive requests for reservations from clients and make bookings.
Effectively assist clients and trade partners with destination information in order to sell DMC and Luxury products, services and packages.
Effectively handle calls, emails, WhatsApp queries and requests from direct customers and/or International Tour Operators and Agents.
Ensure high quality written (including English) and spoken communication and turnaround times.
Pick queries from AMEYO system, prepare quotation according to client’s request and ensure quality control.
Maintain good business relationship with all supplier partners.
Secure new client sales, leads and retention through customer service provided.
Meet the set monthly sales and revenue targets.
Obtain and advise clients of international travel advisory, covid 19 restriction requirements, and quarantine period and procedure.
Guide and assist for any visa related information.
Efficiently and punctually respond to customers in line with established guidelines and provide advisory about the status of their bookings.
Deliver superior customer service, manage customer issues, and understand customer travel needs. Communicate for special offers and tailor-made packages to clients and customize promotional offers.
Work closely with the Operations team on the ground and suppliers to ensure all required information related to clients’ services is accurately delivered.
Ensure efficient and accurate accounting of all files as per guidelines, in order that client invoicing and supplier payments are accurately and smoothly processed by finance team.
This is a shift based, customer interfacing role requiring passion for travel and for KSA Tourism.

Experience :

Must have 1-2 years’ experience in the Travel, Tourism or Hospitality industry

المهارات

Knowledge :

Strong knowledge of the KSA destination for servicing domestic and international customers with a passion for travel through high level engagement, understand customers travel aspirations and requirements, to guide and creates products/packages that match and exceed expectations.
Know the KSA destinations and understand the International Tour Operator Industry.

Technical Skills :

Demonstrate strong computer literacy skills specifically MS Office Application i.e.MS Word, MS Excel and MS PowerPoint.
Ability to use booking platforms for air and/or ground services.

Language Skills :