Concierge – Premium – Doha

29 سبتمبر، 2022

0 4 دقيقة واحدة

الوصف الوظيفي

We are looking for a reliable hotel concierge to work at the main entrance desk of our venues. You will be the first to meet our customers so the first impression of our venue depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the venue and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities

Welcome customers upon entrance and confirm reservations
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the venue
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from venue residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution