Call Center Agents – موظفة خدمة عملاء

Call Center Agents – موظفة خدمة عملاء

الوصف الوظيفي

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

المهارات

1. University or Diploma Degree preferred.
2. 1 years’ experience in a call center environment.
3. Superior listening, verbal and written communication skills.
4. Knowledge of Customer service practices and principles.
5. Excellent data entry and typing skills.
6. Excellent interpersonal skills.
7. Ability to handle stressful situation appropriately.
8. Bilingual ( English and Arabic ) ( Read , Written & Spoken).
9. Telephone Handling Skills.

تفاصيل الوظيفة

منطقة الوظيفة

الرياض, المملكة العربية السعودية

قطاع الشركة

وكلاء السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم; صناعة السيارات

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

$1,000 – $1,500

عدد الوظائف الشاغرة

3

المرشح المفضل

الجنس

أنثى

للتقدم على الوظيفة