Training Manager

Main Responsibilities includes;

• Review existing training programs and suggest enhancements to meet required training objectives
• Design, evaluate, and approve all training programs, and training materials.
• Observe trainers, analyze, and provide feedback regarding their training methodology.
• Conduct TNA (Training Needs Analysis) and provide annual training plan to develop employees’ skills.
• Submit annual training plan and budget for Operations department.
• Ensure training evaluation is conducted properly for all training stages (pre- and post-training), create action plans accordingly to communicate with the managers and ensure proper implementation of these plans.
• Provide monthly/quarterly report on training activities conducted along with the training evaluations results and provide feedback to section managers.

Position minimum requirements;

• Relevant bachelor's degree.
• Minimum 4 years of Experience as Training Manager.
• Customer Relation Management, Quality Assurance and control, TOT training is a strong plus.
• Proficient in MS Office (esp. Powerpoint); e-learning software is an asset.
• Phenomenal communication, presentation and public speaking skills.

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