Supply Chain Manager

28 سبتمبر، 2022

0 3 2 دقائق

الوصف الوظيفي

Our client is looking for someone who can handle and has worked for a company with a fleet of over 10,000 groups of companies.

Scope and purpose

Manage team of customer service representatives, procurement coordinators and helpdesk to ensure client orders are delivered on time and in full and Lead the direction of the team to being more customer-centric

Main duties

Delivery – Ensure all orders are delivered on time and in full with the required quality

Customer Management

Liaise with operational team of clients for day to day troubleshooting and reporting
Manager relationship with operations team of clients

Supplier Management

Streamline process of supplier coordination’s for clients’ orders
Manage relationship with suppliers to ensure deliveries
Handle escalations made by helpdesk related to suppliers
Ensure all suppliers are measured using the supply chain KPIs and work with the suppliers to improve performance metrics

Invoice management

Reporting

Process control

Develop correct structure and process around customer service and procurement coordination
Develop and monitor operational KPIs for Helpdesk, customer service and procurement coordination.
Enhancing order to delivery cycle
Document operational process in form of SOPs

New client mobilization

· Work with senior team to prepare bids, product mapping and mobilize new client

Systems

Liaising with Data and development team for troubleshooting, enhancement of system and resolving operations issues
Ensuring new clients are onboarded on time

Logistics

Controlling transportation and logistics cost for deliveries to clients
Manage logistics and distribution contracts including ship-chandling, containers, vessels, yards, transport.

Personal characteristics

Structured thinking towards solving problems
Ability to manage team
Dynamic team player: ability to deliver results and support the team in a changing environment
Integrity: sets and performs to the highest ethical and professional standards always. Bases relationships on honesty, respect, fairness and a commitment to open dialogue and transparency
Analytically strong: with the ability to make informed decisions based on the interpretation of the data available
Process focus: able to follow and encourage the development of sustainable processes
Strong communication skills: excellent verbal and written skills with a proven ability to effectively engage a diverse group of stakeholders
Ability to work independently and with responsibility
Attention to detail
Tenacity
Fluent in English
Multicultural empathy

Education and experience

Degree educated
At minimum of three years’ experience working with in customer service function of supply chain’s customer service in the UAE
Experience of managing team and processes with KPIs
Used to working as part of a team and dealing with a large number of suppliers and products both in food and non-food categories