NOC Support Engineer

NOC Support Engineer

– NOC Support Engineer
Company: Industry: Call Center, Telemarketing and BPO Job Location: Amman, Jordan Career Level: Junior (With some experience in the field) Date Posted: 25-09-2022 Ref. Number: 153372 Citizenships Jordan Residence Country Jordan Years of Experience 1 – 3
NOC Support Engineer
Job Description and Requirements
Duties;

Troubleshoot and resolve issues related Network Problem for Consumer.

Analytical thinking, fast reactions, problem solving ability, excellent communication skills and customer Service skills.

Follow technical instructions to ensure adherence to corporate quality standards

Escalate unresolved calls to the next level support team using Service Desk ticketing system

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

Maintain a high degree of customer service for all support queries and adhere to all service management principles.

Excellent verbal and written communication skills.

Ability to multi-task in a fast paced, high pressure environment.

Ability to quickly learn new technologies.
Requirements for the position are;

Bachelor degree in Computer Science or any related field.

Minimum one year of work experience in network Field preferred have ISP Experience.

Hands on experience in networking, routing, and switching.

Hands on experience Network Management Platforms and Tools

Network fundamentals – IP subnetting, DHCP, DNS and ARP.

L2 technologies – VLAN/802.1q concepts, STP

L3 technologies – general routing – BGP, OSPF, route redistribution

Hands on experience in Cisco, Juniper, Zhone technologies.

Analytical thinking, fast reactions, problem solving ability, excellent communication skills and customer Service skills.
Company: Industry: Call Center, Telemarketing and BPO Job Location: Amman, Jordan Career Level: Junior (With some experience in the field) Date Posted: 25-09-2022 Ref. Number: 153372 Citizenships Jordan Residence Country Jordan Years of Experience 1 – 3للتقدم على الوظيفة