Junior Service Advisor

Junior Service Advisor

الوصف الوظيفي

Junior Service Advisor | Al Futtaim Automotive | Nile Trading & Engineering

Overview of the role:

This role is responsible to Contribute on achieving customer satisfaction goals by ensuring proper execution of customers service and repair requirements and vehicle delivery on time,

What you will do:

• Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.

• Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.

• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.)

• Provide clear cost estimates and keep customers informed of work progress

• Monitor the work progress and keep customers informed of changes to cost and or completion times.

• Create clear precise customer invoices that show and itemize all parts, labor and Material.

• Take all necessary actions to resolve customer complaints in the shortest possible time

• Ensure all customers vehicles are clean and ready according to the promised completion time

• Carry out the service delivery to the customers using the Honda Active delivery processes

• Utilize the Service Appointment system to maximize the facility and manpower capacity.

• Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time

• Achieve Service centre budget

الوصف الوظيفي

المهارات

Required Skills to be successful:

• Bachelor’s degree in Mechanical Engineering

• Customer service oriented

• Min. 2 years in same field

• Excellent command in English

About the Team:

You will be managing (5) car washers and Technicians

What equips you for the role:

Bachelor Degree with Engineering background

Minimum Experience: 0-2 years in Automotive section

Job-Specific Skills:

• Proven customer relations skills both in person and over telephone

• Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits

• Basic automotive knowledge and experience

• Legible writing and good administrative skills

• Good communication skills (listening, questioning)

• Good time management skills

• Proven selling skills

Behavioural Competencies :

• Good communication skills.

• Analytical skills

• Ability to accept additional tasks, duties.

المهارات

تفاصيل الوظيفة

منطقة الوظيفة

القاهرة, مصر

قطاع الشركة

المحاسبة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

تفاصيل الوظيفة