In store Shopper & Picker

28 سبتمبر، 2022

0 8 دقيقة واحدة

الوصف الوظيفي

At TONS we deliver groceries from local stores to customers in as little as 2 hours. Shoppers, cashiers, and delivery drivers delight our customers at each step of this process.

In-Store Shoppers are Full-time employees who focus on ensuring our customers’ grocery orders are complete and of the highest quality. They are based locally at a designated TONS store location and spend their complete shift grocery shopping using TONS’s TONS-Shopper application on a compatible Smartphone.

Responsibilities

Customer Service: Communicate in a positive, professional manner with the customer using customer-preferred method of messaging or phone.
Quality: Select the highest quality produce and perishables. Handle and pack items with care to avoid damage.
Efficiency & Timeliness: Accept and fulfill orders efficiently, accurately and completely based on store inventory to meet delivery times.
Care: Find comparable alternatives and use good judgment to ensure preferences are considered when in selecting product replacements or making refunds.
Teamwork: Assist other shoppers with orders as needed.

Relevant Experience

Retail Experience (1+ years)
Grocery Experience (1+ years)
Customer Service Experience (2+ years)
Culinary Experience (Cooking, Catering, etc.) (1+ years)

Skills

Qualified applicants must be able to do the following with or without a reasonable accommodation:

Communicate and work well on a team in a fast-paced environment.
Deliver customer service that meets or exceeds customer needs.
Organize, plan and prioritize tasks.
Develop knowledge of products, product pricing, and store layout.
Problem-solve effectively and efficiently.
Demonstrate basic knowledge of produce and interest in learning more.
Demonstrate strong attention to detail.
Lift 15-25 KG.
Purchase Tobacco legally (21+)
Consistently access and familiarity with a recent smartphone (iPhone 5 or above or Android 4.0+)