Business Analyst

Background:

A Leading Government Institution was established in November 2019 to coordinate; support and drive the implementation of reforms under the Reform Matrix (RM). Additionally, the leading government Institution will provide necessary technical assistance and capacity building to Government Ministries and entities to support and expedite the implementation of reforms.

The leading government Institution will oversee the implementation of the Reform Matrix; ensure reforms are designed in consultation with stakeholders; report to the Government of Jordan (GoJ) and development partners on progress; and coordinate between GoJ entities and development partners to ensure implementation and alignment of donor programs with national priorities. Furthermore, the leading government Institution will produce and disseminate information and communication materials to inform all target groups, including the private sector and the public, of the progress of implementation and impact of reforms.

The Reform Matrix consists of twelve pillars:

1. Pillar 1: Pursue Macroeconomic Adjustment.
2. Pillar 2: Improve Public Sector Efficiency and Governance
3. Pillar 3: Reduce Business Costs, Improve Regulatory Quality, and Increase Competition.
4. Pillar 4: Drive FDI and Promote Export Development of Products, Services, and Markets.
5. Pillar 5: Deepen Access to Finance from Banks and Non-Bank Financial Institutions.
6. Pillar 6: Create More Flexible Labor Markets for Job Creation.
7. Pillar 7: Expand and Improve Social Safety Nets to Better Protect the Poor and Vulnerable.
8. Pillar 8: Improve Public Transport Efficiency and Access.
9. Pillar 9: Increase Energy Efficiency and Access.
10. Pillar 10: Promote Water Security
11. Pillar 11: Promote Agribusiness.
12. Pillar 12: Strengthen the Tourism Sector.

The Reform Support Fund is lodged at the leading government institution. It will finance just-in-time technical assistance in support to line ministries involved in designing, implementing, and monitoring the Reform Matrix.

Project Context

The Government of Jordan launched the “Investor Journey” program in 2019 with technical support by the World Bank. The overall objective of the program is to support investment climate reforms in Jordan and improve the business environment for the private sector. The program involves an introduction of the Online Point of Single Access, to provide a single online window for all services related to investor’s and business journey, including business entry, operation – life situations, and exit, in an integrated and business-centric manner.

The reforms on business registration and integrated regulatory service delivery will result in a unified business registry of all businesses; will implement the national classification for businesses according to ISIC and will finalize the single sign on and public key infrastructure projects. Under the licensing reforms, the program will reexamine the need for all licenses and eliminate those that are not relevant or significant in the current business environment and will pilot the digitalization of several business permits and licenses. For those licenses that have to be retained, the licensing processes will be reengineered. Further, the project aims to enhance data exchange and interoperability among government agencies.

Main Function:

The Business Analyst will be seconded by A leading government Institution to support the executive committee of the “Integrated Investor’s Journey and Service Delivery Program” in aligning the implementation of the program with the business licensing reform. This includes support, to enable the digitalization piloting of simplified and redesigned sectoral permits. S/he will have the responsibility to collect and analyze the relevant data for business registry and licensing as well as interoperability among government entities periodically and prepare structured reports based on this data. S/he will be reporting the Director of Economic Policy / at the Leading Government Institution on the program and projects implementation and will serve as the contact point for the project. S/he will be responsible also to coordinate and communicate with project’s stakeholders.

Responsibilities:

The Business Analyst will be responsible for the following key tasks:

• Identify and understand the implementation challenges and the operational impact of the proposed solution.
• Provide effective oversight on addressing outstanding risks and solving open issues.
• Enable coordination and following up at the highest level amongst the stakeholders and international organizations supporting the implementation, to ensure the reforms are delivered according to schedule.
• Work closely with the Director of Economic Policy to maintain structured reports on the status and progress of reforms and next steps with the ultimate goal to ensure reforms are moving forward and advise the management team of challenges.
• Support coordination of international donor efforts involved in the licensing reform process for greater synergy and complementarity.
• Work closely with project’s team members to ensure that other projects under “the Integrated Investor Journey and Service Delivery program” are aligned with goals without obstacles and resistance.
• Produce minutes of meetings, reports, follow up on correspondences with regards to meetings with the line ministries on specific reforms.

• Draft internal briefs or other internal communication pieces as needed.
• Provide monthly progress reports to the leading government Institution on all tasks assigned and performed based on a template to be appended to the contract.
• Provide advice to the leading government Institution needed.
• Other tasks as requested by the Economic Policy Director related to the “the Integrated Investor Journey and Service Delivery program”.

Qualifications:

• Bachelor’s degree in Business, Economics, International Relations, or related fields.
• Minimum of four years’ experience and maximum of six years in business environment in Jordan preferably familiar working with international NGOs, donor-funded projects or research centers.
• Excellent writing and editing skills with ability to write for multiple audiences and to support multiple modalities.
• Highly motivated with excellent interpersonal and team skills.
• Demonstrated skills with a variety of computer programs to produce professional quality communication materials.
• Fluency in both English and Arabic.
• Excellent presentation skills.
• Flexible under pressure and in response to changing needs.
• Jordanian national only.

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