Postpaid Services Specialist

27 سبتمبر، 2022

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Job Description – Postpaid Services Specialist (22000001)
Job Description
Postpaid Services Specialist – ( 22000001 )
Description
ROLE PURPOSE:
The responsible of all tactics of acquisition, stimulation, promotions & the new products/services targeted towards post-paid current and potential customers in an effort to in achieving post-paid subscriber number and revenues.
KEY RESPONSIBILITIES:

Support the Manager in the implementation of the Post-paid Segment strategy and plans in order to ensure alliance with the company’s business line needs and objectives.

Support the development of marketing (Post-paid Segment) policies, procedures and guidelines and participate in overseeing their implementation.

Support the manager in developing the budget related to Post-paid Segment and monitor financial performance versus the budget.

Participates in the development of strategy / tactics for attracting customers at the most efficient and competitive cost, ensuring achievement of post-paid subscriber and revenue objectives for the segment.

Ensure that the segment’s plan is aligned with the customer experience strategies.

Execution of the detailed roadmap for postpaid products and services that help to meet subscriber and revenue targets.

Participate on pricing decision for the post-paid segment portfolio & recommend propositions and promotions.

Collect customer feedback on value propositions/ promotions and coordinate for market testing in order to consider refinements for the post-paid products and services before launch.

Establish and monitor customer programs to help the Marketing teams optimize existing base revenue, conduct customer behavior analysis and recommend initiatives for service diversification.

Develop programs to move post-paid customers from early lifecycle to loyal customers.

Assist the supervising manager in establishing the business cases for development of new products &services and coordinate with the Finance team to receive feedback on viability of the recommendations.

Coordinate with the sales team to draw the sales and business rules of new products and services.

Prepare Marcomm and PR briefs, as well as initial content for ‘Above the Line’ and ‘Below the Line’ communications to address the target market requirements.

Keep abreast of post-paid segment market developments and analyze competitor reports / customer surveys to ensure improvement of stc’s products and service provisions for the post-paid market.

Prepare training materials and conduct training presentations to the Marketing teams and concerned departmental colleagues for each new product and service to be launched in the post-paid segment market.

Obtain approval to the customer policy including the credit policies’ eligibility criteria.

Generate regular and special reports for the Post-paid Segment Manager that summarize and forecast business activities and financial position of the post-paid segment section and escalate critical issues.

Contribute to the identification of opportunities for continuous improvement of section systems, processes and practices while taking into account international best practice.
Qualifications
Minimum Qualifications:
Bachelor’s Degree is required
Language Skills:
Fluent English and Arabic skills (written and spoken) required.
Years of Experience:
A Minimum 4 Years of relevant experience.
Primary Location
: Kuwait-stc Head Office
Job
: Senior Specialist
Organization
: 80 CEO Office
Schedule
: Regular
Shift
: Standard
Job Type
: Full-time Day Job
Job Posting
: Sep 12, 2022, 12:23:28 PM