NOC Engineer

27 سبتمبر، 2022

0 29 دقيقة واحدة

NOC Engineer

الوصف الوظيفي

Administrating System Center Configuration Manager.
End point Management (Autopilot, Intune, Azure AD).
Troubleshooting Azure AD/On Prem related issues.
Provide first, second line IT & Telecommunication support.
Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.
Oversee and update assigned support incidents and service requests.
Undertake small to medium-sized IT projects as instructed by the IT Manager
Diagnose and resolve technical issues
Dealing with incoming faults in a professional, courteous manner over the phone and via email
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Conducting full and through diagnostics with end users to enable first point of contact fault resolution
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving problems to the customers satisfaction
Maintain and develop own knowledge and skills to assist with first time fault resolution
Identify and escalate repeat issues or service risks into service management teams
Sharing knowledge with team colleagues
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.

Experience in System Center Configuration manager
Azure Fundamentals
MAC devices management
End Point Management (Co Management using SCCM and Intune) for windows and MAC devices
Experience in Microsoft AutoPilot for Endpoints.
Ability to handle difficult callers with a good level of customer satisfaction
An ability to think logically
Good analytical and problem-solving skills
Up to date IT and helpdesk skills
An in-depth understanding of the software and equipment your customers/employees are using
Good interpersonal and customer care skills
Good accurate records keeping
Customer Orientation
Communication Skills
Flexibility